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Help

Take Time To Think

Oddsking are proud to work in conjunction with the Betting & Gaming Council (BGC) to promote the Take Time To Think campaign

For more information visit TakeTimeToThink.co.uk or call the National Gambling Helpline on 0808 8020 133


Underage Gambling

Underage gambling is an offence. We are not permitted to allow anyone under the age of 18 to open an account or to gamble with us. We take our responsibility to prevent underage gambling very seriously and have processes in place to help prevent people under the age of 18 from using our gambling services.

We have software and procedures in place to minimise the risk of underage gambling. Also, as part of our verification process, we are required to verify a customer’s age and identity on registration for an account and also while they continue to be a customer. Please click here to see our Verification Policy.

Where we are required to, we will report any suspected, attempted or actual activities of underage gambling to our regulators and law enforcement agencies.

Anyone found to have circumvented our verification policy who is under the age of 18 will have their account immediately suspended, deposited funds returned (minus any funds that have already been withdrawn), all bets voided and any winnings forfeited.

Where there is a dispute as to the age of the customer in question, we may request further documentary evidence so as to be satisfied (as far as we can be) that the customer is not gambling underage.

If you suspect that someone under the age of 18 is gambling with us please contact us to report this. We will ask you to provide details about the person you believe is underage and has been able to gamble with us. This will be investigated thoroughly.

If you are a parent or legal guardian who is concerned that someone they are responsible for may be gambling then please be aware that there are a range of tools that you can use to prevent access to gambling for those that are under the legal age to gamble.

Website Blocking Software

If you wish to monitor or restrict the use of your computer's access to the internet, you can use one of the following third party applications:

  • Net Nanny (www.netnanny.com): General blocking software that protects users of that computer from inappropriate web content. Also available on iOS and Android devices.
  • 27Labs (www.27labs.com): Filtering software allowing you to choose your own sites to block.
  • GamBlock (www.gamblock.com): Specific blocking software for gambling websites. Also available for Android devices.

You may also want to familiarise yourself with the built-in ‘parental’ controls on your mobile, tablet, PC or TV.

Youth Access

Youth Access is the UK’s national membership organisation and directory for young people's information, advice, counselling and support services. Further information can be found by visiting their website www.youthaccess.org.uk or by calling 020 8772 9 900.

There are also support services available which can provide you with free and confidential advice on problem gambling issues.


Our Commitment

We are committed to ensuring that all of our customers enjoy their betting experience with us. For the majority of people, gambling is an enjoyable leisure activity, but we understand that a very small number of people may show behaviours where gambling ceases to be fun.

We are committed to doing all that we reasonably can to provide safer gambling, encourage customers to gamble responsibly and to ensure those who develop gambling problems get the help they need

To help manage your gambling, we offer a range of advice and account options which give you the tools to take control of your gambling.

 

Our highly trained and dedicated Customer Service Team are available 24/7 to assist you with any queries you may have regarding you gambling behaviours, as well as supporting you to keep in control. If you would like to talk to someone here about problem gambling please Contact Us.

There are also a number of independent gambling Support Services who offer a range of contact methods together with free and confidential advice.

If you are concerned about your gambling, you can click here to complete our problem gambling self-assessment, this will help you consider whether you may be showing sight of potentially harmful behaviour .

If you have concerns about the gambling behaviour of a friend or family member, you can find more information here.


Stay in Control

  1. We believe that gambling should always be an enjoyable leisure activity. The vast majority of our customers enjoy gambling in a safe and responsible manner remembering these simple tips can help ensure it remains this way for you. Gambling should be entertaining and not seen as a way of making money.
  2. Always bet sensibly and never chase your losses.
  3. Bet to your pocket - only gamble what you can afford to lose.
  4. Use Deposit Limits to manage the amount of money you spend.
  5. Monitor the amount of time you spend playing. Set up Reality Checks to remind you how long you have been logged into your account.
  6. Balance gambling with other activities. If gambling is your only form of entertainment think about whether you are still having fun.
  7. Take regular breaks from gambling. Gambling continuously can cause you to lose track of time and perspective.
  8. You can take a Time-Out, a short break that ranges from 24 hours to six weeks.
  9. Don’t gamble when under the influence of alcohol or when you’re upset or depressed.
  10. Think about how much money you spend gambling. You can track your activity in your Online Account History.

 


Limit Your Account

Deposit Limits

Research shows that the risk of problem gambling may be reduced if customers decide in advance how much money they want to commit to play. We openly encourage you to set a deposit limit to manage the amount of money that you can deposit into your account. Limits can be set for a 24 hour, 7 day or 30 day period and cannot be overridden.

You can decrease your deposit limits at any time and this will be applied immediately.

Before increasing your deposit limits carefully consider if you can afford to do so. Never decide to increase your limit because you have lost money and think that you will win it back by gambling more. If you wish to increase a limit you will need to wait 24 hours before we action your request and then return to our site to confirm that you still want to increase it.

You can set, amend and confirm your deposit limits in the safer gambling Controls section of Members by choosing Deposit Limits.

Reality Checks

To help you manage the amount of time you spend playing at Betfred, you can set up a Reality Check alert on your account. Once set, a pop-up alert will be displayed as a reminder that you have been logged into your account for the specified period of time (excludes Poker game play). If your self-assessment test has shown you may be at increased risk of developing a gambling problem, or you just want help tracking your habits, it’s a good idea to switch on Reality Checks alerts.

If you wish to receive the alerts more often any changes will be applied straight away, but if you wish to receive the alerts less often you will need to wait 24 hours before this is applied.

You can set or amend your Reality Check in the safer gambling section of your Members area by selecting Reality Checks.

Online Account History

To enable you to keep track of your activity, you can access a history of your transactions, deposits and withdrawals in our Members area and your balance is always visible on the page when logged in to Betfred.


Take a Break

Time Out

A Time Out is a tool we provide to allow you to take a short break from gambling. You can choose to apply a Time Out for a period of 24 hours, 48 hours, 7 days or any period you choose up to a maximum of 6 weeks.

Once a Time Out has been applied to your account, you will be unable to access your account and we will not be able to reactivate your account until that time period has elapsed.

If you think that you may be developing signs of a gambling problem you should consider using the Self Exclusion tool instead.

To find out more about taking a Time-Out please click here.

Self Exclusion

Gambling should be a fun activity and we encourage our customers to only bet to their pocket. If gambling is no longer fun, or you think you are spending too much time or money gambling you maybe showing signs of developing a gambling problem. In these circumstances, we recommend that you consider Self-Exclusion

Self-Exclusion enables you to restrict access to your account for a set period of time. You have the option to select a period of time that best suits you, ranging from the minimum term of 6 months, up to a maximum of 5 years at a time (please note that you can extend it further after the initial period has expired). While there is an active Self-Exclusion agreement in place on your account, you will be unable to access your account and you will not be allowed to reactivate your account until the period of Self-Exclusion has finished. At this stage, you can request to recommence gambling, but we will need to agree to this and there will be a 24 hour cooling off period prior to the account being reactivated.

Once a self-exclusion has been applied to your account, we will remove your address from our mailing and marketing lists (for our brands Betfred and OddsKing). We will do what we can to help prevent you from opening a new account during the period of self-exclusion.

Should you opt to self-exclude from Betfred, we strongly recommend that you Self-Exclude from all other gambling operators you have an account with.

If you want to stop playing for any other reason, please consider taking a Time-Out or request an account closure.

Once you have Self-Excluded, we strongly advise that you delete or uninstall all Betfred apps or downloads, ensuring that all of the notifications have also been disabled. We also recommend that you delete/remove/unfollow any and all Betfred related social media.

We also advise installing software that blocks access to gambling websites, click here for more information.

If you are concerned with the amount of time or money you spend gambling, or if you feel that you are at risk of developing a gambling problem or believe you currently have a gambling problem, we recommend that you seek support from a problem gambling support services to help you deal with your problem.

You can self-exclude your account in the Responsible Gambling Controls section of Members by choosing Self Exclusion.

Alternatively you can Contact our customer service team for assistance and further information.


GAMSTOP

If you are considering self-exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to Self-Exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk

Support and Advice

For customers that are experiencing gambling problems, or customers that feel their gambling may become a problem, we strongly advise that you contact the following organisations. All of the organisations listed below offer a free and confidential service for all matters relating to problem gambling.

GambleAware: GambleAware aims to promote responsibility in gambling. They provide information on staying in control and on how to recognise and deal with problem gambling. Further information can be found at www.begambleaware.org

Gambling Therapy: Gambling Therapy offer online support to anyone addicted to gambling and those who show problematic gambling behaviour. Further information can be found at www.gamblingtherapy.org

Gamblers Anonymous: Gamblers Anonymous provide confidential face-to-face counselling to anyone who is affected by problem gambling. Gamblers Anonymous can be contacted at www.gamblersanonymous.org.uk

GamCare: GamCare is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling. GamCare can be contacted on 0808 8020 133 (freephone from UK) or by visiting their website at www.gamcare.org.uk

Non UK Customers should contact

Gambling Therapy: Gambling Therapy offer online support to anyone addicted to gambling and those who show problematic gambling behaviour. Further information can be found at www.gamblingtherapy.org

GambleAware (Ireland): GambleAware (Ireland) provides advice, education, awareness and support for gamblers, their families and any gambling related problems. https://www.problemgambling.ie/

 


Friends and Family

Problem gambling not only affects the gambler, but can also have a negative impact on the lives of their friends and family. In most cases, people who develop a problem may not even realise they have a problem. If you are concerned that a friend or family member has developed, or could develop a gambling problem, here are some of the most common warning signs:

  • Uncontrolled spending
  • Spending significant amounts of time gambling
  • Concealing or lying about gambling behaviour
  • Borrowing money or stealing in order to gamble
  • Gambling impacting on relationships or causing arguments
  • Withdrawal from activities with family and friends
  • Loss of interest in hobbies or leisure pursuits
  • Neglecting work or studies


If you know a friend or family member that exhibits one or more of the above warning signs, we strongly recommend that you encourage the friend or family member to contact OddsKing to discuss their gambling and to seek help.

You can also Contact our customer service team to discuss your concerns over a friend or family members gambling. There are also support services that are available to help people affected by problem gambling.

The following UK-based organisations provide specific services for friends and family members:

GamCare: GamCare is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling. GamCare can be contacted on 0808 8020 133 (freephone from UK) or by visiting their website at www.gamcare.org.uk

Gam-Anon: Gam-Anon provides confidential online support and face-to-face counselling to friends and families affected by problem gambling. Further information can be found by visiting their website www.gamanon.org.uk.