Introduction
Opening and maintaining Your Account with us
User ID and Password
Bonuses and Promotions
Deposits and withdrawals
Placing bets (or wagers) and playing games
Suspension or Closure of Your Account
Dormant Accounts
Protection of your funds
Complaints
Responsible Gambling and Self-Exclusion
Game Fairness
Our responsibility for loss or damage suffered by you
License to Use Content
Your Additional Responsibilities
Events outside our Control
Errors or Omissions
How you may use material on our Website
Governing Law and Jurisdiction
Severability
Notices

1 Introduction

Please note that we amend these terms and conditions from time to time. We recommend that every time you wish to use our site, you should check these terms to ensure that you understand the terms that apply at that time.

These terms and conditions will apply as from: 19/03/2018. The most recent changes were to the whole suite of documents referred to as the Terms below.

By using and/or visiting any part (including sub-domains) of the Oddsking.com website (or mobile equivalent site or application) (the “Website”) and/or registering on the Website or using the services we provide via the Website (the “Services”), you agree to be bound by:
- our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us;
- our Cookies Policy, which sets out information about the cookies on our site; and
- the Rules applicable to our gaming products.
(together the "Terms").
Please read the Terms carefully. If you do not accept the Terms then please do not use the Website or our Services.
We recommend that you print out these Terms and store them safely along with all the confirmation e-mails, transaction data and payment methods relevant to your use of the Website and our Services.
All games played and bets accepted by us via our Website or using our Services are subject to the Terms.
In these Terms, where reference is made to “OddsKing”, “we”, "our" or “us” it refers to Petfre (Gibraltar) Limited trading as Oddsking (our “Brand”):
- Petfre (Gibraltar) Limited is established in and fully licensed by the Government of Gibraltar to undertake online and telephone betting and online gaming. We comply with all applicable laws in Gibraltar and are regulated by the Gibraltar Gambling Commissioner, licence numbers: RGL no. 036 & 038. The registered office of Petfre (Gibraltar) Ltd is at 5/2 Waterport Place, Gibraltar, with registered company number 99314.
- Provision of this site to users in the UK is licensed and regulated by the Gambling Commission of Great Britain ("GBGC") (under licence number 000-039544-R-319290-002). We comply with all applicable regulations of the GBGC in relation to the use of this site by individuals located in the UK.
Reference to "you", "your" or the "customer" is reference to our registered customers and any person using the Website or our Services.
We do not guarantee that the Website, or any content on it, or our Services will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website or Services for business and operational reasons. Please note our policy in section 17 (Errors or Omissions) below.
Where we wish to make substantial changes to the Terms or to suspend or withdraw or restrict the availability of all or any part of our Website or Services, we will give you as much prior notice as is reasonably practicable via one of the methods set out below. For minor or insubstantial changes, we may not give you any notice of such changes, so you are advised to review the Terms on our Website on a regular basis.
Where we plan to make substantial changes to the Terms or the Website or Services that we provide, we will do so by an appropriate method of notification, which may include:
- Emailing you at the email address you have previously supplied us with; and/or
- Placing a notice on the Website.
We may invite you to accept any new Terms by clicking on "yes" or "I accept" or “I agree”, or checking a 'tick box' or any other similar method of confirmation by you.
If you provide us with any such confirmation, or continue to use the Website or our Services after we have notified you in accordance with this paragraph then we will continue to provide our Services and access to the Website on the basis of the new Terms.
If any change is unacceptable to you, then you should cease using our Services and close Your Account with us by complying with section 7.1 (Suspension or Closure of Account) of these Terms and Conditions.

2 Opening and maintaining Your Account with us

3 User ID and Password

When opening Your Account, you will be required to choose a username and password. It is your responsibility to ensure that these details are kept private, as you are responsible for all games played and bets accepted on Your Account. If you lose or forget your username and/or password, or if you are concerned that a third party is aware of them, you should change your password immediately. This can be done in Your Account area.
You agree not to allow anyone else to use Your Account or to use anyone else’s account to access our Website or Services.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

4 Bonuses and Promotions

We currently only provide bonuses and promotions in the form of ‘free spins’ (Free Spins Bonus).
These may be offered to you from time to time and can be accepted or refused at your option. If you do not wish to receive any bonuses at all, you must contact our support team by live chat, phone or email at support@oddsking.com and request that you be excluded from marketing communications in order that you shall no longer be offered bonuses automatically.
Where you are offered a Free Spins Bonus, it will be subject to these Terms and any specific rules that may apply to the offer being made. These will be set out clearly at the time the offer is made to you. Launching a game on which you have been awarded a Free Spins Bonus will be deemed as acceptance of the Free Spins Bonus and the associated Rules that govern that bonus.
The number Free Spins Bonus available to you will be displayed on-screen whilst you are playing an eligible game.
A Free Spins Bonus allows you to play eligible game(s) on our Website for a pre-defined number of spins/rounds and at a pre-defined stake level. The amount of Free Spins Bonus awarded together with the stake level and games on which you can use your Free Spins Bonus will be detailed in the specific terms of the Free Spins Bonus you have been offered (Specific Bonus Terms).
Unless otherwise stated in the Specific Bonus Terms pertaining to a specific offer a Free Spins Bonus must be accepted within three (3) days of being awarded and will be valid for use for seven (7) days after acceptance. Any part of the Free Spins Bonus that is not used within this period will expire and will not be re-issued.
Any Free Spins Bonus that are accepted will “play first” when you launch an eligible game (i.e. before play with Real Funds can commence on the same game) and may be locked into that game.
Free Spins have no cash value but have an in-game value that will vary from offer to offer and/or game to game. The in-game value will be detailed in the Specific Bonus Terms.
You are not able to aggregate or change the in-game value of any Free Spins Bonus.
You are not able to increase the value of your Free Spins Bonus using monies from your Deposit Balance.
Any winnings from a Free Spins bonus will be paid as cash into your Deposit Balance.

5 Deposits and withdrawals

When depositing money to Your Account, you may be required to provide some or all of the following as part of our authorisation process: a) A copy of both sides of the card you wish to use or an E-wallet statement. b) A copy of a valid driver’s license or passport with photograph of you. c) A recent copy (within 3 months) of a bank statement or household bill for you. If acceptable documents are not received (for example due to an invalid or out of date email address being provided to us, or a lack of response from you) we reserve the right to cancel all bets and deposits made by you.
The minimum deposit you can make to Your Account is £5 (or the equivalent in another currency accepted by us), and you can only bet up to the level of funds in your Deposit Balance. Please note that interest is not paid on any of your Deposit Balance.
So that you are able to use our Service, you will be required to deposit monies into Your Account by our accepted payment methods (currently Visa, Maestro and MasterCard). We do not accept any other payment methods and we are only able to allow you to withdraw available funds from Your Account to a payment method you have used to make a deposit.
The payment method used by you MUST belong and/or be registered to you personally (i.e. in the name you have registered with). We reserve the right to close Your Account should we become aware or have reason to believe that you are using another person’s (including a business) payment method and to notify the relevant authorities with details of our investigation.
If any sum is incorrectly credited to Your Account, please notify us as soon as possible so that we can correct the error. Bets placed and games played subsequently using such funds may be cancelled by us and we shall be entitled to make appropriate adjustments to Your Account. Where there is an incorrect credit to Your Account and you withdraw this amount without telling us of the error, you will be responsible for repayment of such amount on demand from us.
Your Account will provide you with details of your Deposit Balance which is the total of funds in Your Account belonging to you and which shall always include:
- all unspent funds deposited or otherwise paid into Your Account by you;
- all winnings from bets made with funds in the Deposit Balance; and
- all winnings from bets made with ‘free spins’ which are not subject to any wagering requirement.
You may withdraw your Deposit Balance from Your Account at any time (except where we are required by legal or regulatory obligations to do otherwise – for example, for anti-money laundering or fraud prevention obligations or where an Error has occurred (see section 17 below)).
We are required, wherever possible, to ensure that withdrawals are paid back to the payment method used when depositing funds and in a similar ratio.
The minimum withdrawal is £5. If you wish to withdraw less than this amount you will need to contact Customer Services to arrange for this to happen.
In circumstances where you use more than one payment method to make deposits to Your Account we may have to adjust which payment methods are used for any requested withdrawal(s) to ensure that we comply with the rules governing the use of such payment methods (for examples MasterCard and Visa’s rules) . Therefore, withdrawals may be split across two or more payment methods if the total sum of deposits vary from payment method to payment method. We will give you the available options when you request the withdrawal.
Where the payment methods you have used are no longer valid or available, we will request such additional documentation from you to prove your identity and verify any alternative payment method that you may suggest we use. We will also require you to make a minimum deposit using that alternative payment method (to verify it) before we will allow you to use such payment method to withdraw funds from Your Account (including the deposit you have just made if requested).
Please note that we reserve the right to process multiple withdrawals, via the same method on the same day, as one single transaction on that day.
You agree that you will not operate Your Account like a bank account (i.e. depositing and withdrawing amounts without commensurate betting or gaming activity).
You are fully responsible for all taxes, fees and other costs incidental to and arising from your use of the Website and our Services.

6 Game Play

You will not be able to place bets on games you wish to play using our Services unless you have available funds in your Deposit Balance to cover the bet.
All game play must be via our games software and any game play found to be made using third party software that is not provided by us will be void.
If you are unclear of the meaning of any gaming terminology used on our Website, please:
- look up the meaning in the Help section of our Website in relation to the game;
- contact Customer Services for clarification; and
- do not play any games until the meaning is understood by you to your own satisfaction.
We cannot accept any responsibility for your misunderstanding any of the terms involved in or relating to a game.
Any amounts due to you from games you have played will be added to your Deposit Balance. This balance will remain in Your Account unless you submit a request to withdraw part or all of the outstanding balance. Once you have submitted your withdrawal request, you will receive a confirmation message when the transfer has been completed and your Deposit Balance will then display the new amount.
Please note that it is a condition of our acceptance of any bet from you that, by offering to place a bet with us, you represent and confirm that:
- You are not prohibited from entering into the bet by any term of your contract of employment or other professional contract; and
- Where the bet is placed on the outcome of an event or process, or on the likelihood of anything occurring, you do not know the outcome of the event or have not been involved in any act or omission which adversely affected the potential outcome.
In the event of any such representation by you proving to be false, your stake will be forfeited and we shall not be obliged to pay any winnings which might otherwise have been payable in respect of the bet (and shall also be entitled to repayment (on demand) of any monies which have already been paid to you). We may also disclose your information and betting and gaming history to third parties including, but not limited to, any relevant regulator and law enforcement agencies or any other body that deals with the investigation of such alleged offences.
Once you have confirmed the details of your bet and started the game, your bet will be deemed to be accepted and may not be changed.

7 Suspension or Closure of Your Account

If you want to close Your Account, please Contact Us. In the limited circumstances where there is a negative Deposit Balance on Your Account, the amount required to clear this amount will fall immediately due and payable to us, and Your Account will not be closed until the relevant amount owed is paid in full.
We shall be entitled to close or suspend Your Account immediately if:
- you become bankrupt;
- we consider that you have used the Website or our Services in a fraudulent manner or for illegal and/or unlawful or improper purposes;
- we consider that you have used the Website in an unfair manner, have deliberately cheated, colluded, manipulated the software, exploited a loophole or other technical form of abuse or behaviour which may constitute deliberate cheating or taken unfair advantage of us or any of our other customers;
- Your Account is being used for the benefit of a third party;
- we consider that it is a Duplicate Account;
- we are requested to do so by the police, or any regulatory authority or a court of law;
- we consider that any of the events referred to in (a) to (e) above may have occurred or are likely to occur;
- Your Account is deemed to be dormant (see next section on Dormant Accounts) and your Deposit Balance is, or reaches zero.
If we close Your Account for any of the reasons set out in (a) to (g) inclusive above, then:
- all Free Spins Bonus and winnings accrued from such Free Spins Bonus obtained using Your Account will be void and forfeited by you;
- we will void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of Your Account or Duplicate Account and any amount found due and owing from you may be recovered by us directly from any of Your Accounts (including any Duplicate Account).

8 Dormant Accounts

If you have not logged into Your Account, or played during a period of one hundred and eighty days Your Account shall be classed as “dormant”. Similarly, if we have frozen Your Account for such a period it shall be classed as “dormant”.
If Your Account is classed as “dormant” and there is money in your Deposit Balance, then we will use all reasonable endeavours to contact you to determine your wishes in respect of those funds.
During the period of any self-exclusion, Your Account will not be deemed to be a ‘dormant account’.

9 Protection of your funds

Our licence from the Gambling Commission of Great Britain requires us to inform you about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of our insolvency – for more information please see http://www.gamblingcommission.gov.uk/Consumers/Protection-of-customer-funds.aspx.
We have a segregated bank account that keeps your funds away from our day to day accounts which we use to run our business. This bank account is held by Barclays Bank Plc and all transactions with our customers are linked to this particular bank account. However, please note that these funds would form part of the assets of our business and are not protected in the event of our insolvency. This meets the Gambling Commission’s requirement for the segregation of customer funds at the level: basic segregation.
The funds we hold for you include, but are not limited to, any:
- cleared funds deposited with us by you to use our Services;
- winnings or prizes which you have not yet withdrawn from Your Account or for which we have yet to account to you; and
- any properly accrued but as yet unpaid loyalty or other bonuses.

10 Complaints

We pride ourselves on providing an exceptional level of customer service. Whatever the problem, we are ready and waiting to address the issue as quickly and efficiently as possible. Should a problem arise then simply contact our Customer Services team to deal with any query you may have.
Our Customer Services team are on hand and available via e-mail, telephone or live chat.
In the event that our Customer Services team cannot resolve your complaint you can escalate the issue by asking to speak to a Customer Service Team Leader or Customer Service Duty Manager.
Please note that calls to and from our Customer Service department may be recorded for security and quality control purposes.
While we will try to ensure your concerns are dealt with, it is not always possible and, should you remain dissatisfied, you do have the option of referring your dispute externally to the Independent Betting Adjudication Service (IBAS), who are an alternative dispute resolution (ADR) entity. You can escalate a dispute for free to IBAS at any time but it is recommended to be after the conclusion of our review of the dispute and within twelve months of the date when the dispute arose. Further information regarding IBAS and their services can be found at www.ibas-uk.com. We agree to fully support any investigations IBAS choose to undertake.
Alternatively you may refer your dispute to the European Online Dispute Resolution platform, found at http://ec.europa.eu/consumers/odr/. This is a service which will allow you to file and handle your dispute online.
If you remain dissatisfied with any of our: decisions, procedures, processes or policies, you may raise your concerns with our Regulators. If you are located in Great Britain we are regulated by the Gambling Commission, for those of you who are located outside of Great Britain we are regulated by the Gibraltar Gambling Commissioner (together the Regulators). We will fully co-operate with any investigations our Regulators may undertake.

11 Responsible Gambling and Self-Exclusion

For anyone wishing to restrict their gambling, we provide a range of account options that give you control of the time and money you spend gambling such as Deposit Limits, Reality Checks, Time-Out and Self Exclusion.
Self-exclusion enables you to restrict access to Your Account for a set period of time. You have the option to select a period of time that best suits your needs, ranging from the minimum period of 6 months, up to a maximum of 60 months. Please note that while there is an active self-exclusion agreement in place on Your Account, you will not be able to place any bets and will not be allowed to reactivate Your Account. You can request to recommence gambling after the self-exclusion period has elapsed, but you will be subjected to a 24 hour cooling off period prior to Your Account being reactivated.
Once you have self-excluded online from our Brand, you will be automatically excluded from all our online brands (including Betfred and Totesport) provided you have used the same contact details on each account.
If you require any information relating to this facility please speak to Customer Services through the Contact us area or view our Responsible Gambling area.

12 Game Fairness

All of the outcomes on our games are determined by a Random Number Generator (RNG). Further information about the ‘fairness’ of our games can be found in the help area.

13 Our responsibility for loss or damage suffered by you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Different limitations and exclusions of liability will apply to our liability arising as a result of the Services you use on our Website and these are set out in the Rules.
Please note that we only provide our Website and Services for domestic and private use. You agree not to use our Website or Services for any commercial or business purposes, and we have no liability to you for any loss of profit, or loss of business, or business interruption, or loss of business opportunity or any indirect loss you may have suffered.
If defective digital content, which we have supplied to you, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

14 License to Use Content

You are only permitted to use the content made available to you through the Website for the purpose of accessing and using products on the Website and, save to the extent permitted by applicable law, for no other purpose.
We hereby grant to you a limited, personal, non-exclusive, non-transferable right to access and use the content on the Website (including the online casino), in accordance with the Terms. Please note that you must not:
- install or load any content from our Website onto a server or other networked device or take other steps to make any content from our Website available via any form of "bulletin board", online service or remote dial-in or network to any other person;
- Sub-license, assign, rent, lease, loan, transfer or copy (except as expressly provided elsewhere in this agreement), your licence to use any content from our Website or make or distribute copies of any content from our Website;
- Translate, reverse engineer, decompile, disassemble, modify, create derivative works based on, or otherwise modify any content from our Website; or
- Copy or translate any user documentation provided 'online' or in electronic format.
- Enter, access or attempt to enter or access or otherwise bypass the security system or interfere in any way (including but not limited to, robots and similar devices) with the Website or attempt to make any changes to any content from our Website and/or any features or components thereof.
You must not misuse the Website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. In particular, you must not:
- attempt to gain unauthorised access to our Website; or
- interfere with, damage or disrupt:
  - the Website or any part of it;
  - any equipment or network on which the Website is stored; or
  - any software used in connection with the provision of the Website; or
  - any equipment, software or website owned or used by a third party.
- You must not attack our Website via a denial-of-service attack or distributed denial-of service attack.
By breaching any of the provisions in this paragraph 3, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website and our Services will cease immediately.
Save where we have not taken reasonable steps, we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or content accessed through it.
Where the Website contains links to third party websites and resources, these links are provided for your information only. We have no control over the content of these sites or resources, and accepts no liability for them or for any loss or damage that may arise from your use of them. The inclusion of a link to a third party website does not constitute an endorsement of that third party’s website, product or services (if applicable)].

15 Your Additional Responsibilities

It is up to you to ensure that you are legally allowed to access and use the Website from the location in which you are present at the time you use the Website or our Services. It is also up to you to ensure that you know and comply with the law that applies to you and/or your country of residence.
These Terms are personal to you and you are not allowed to transfer any rights or obligations you may have under them.

16 Events outside our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms where it is caused by events outside of our reasonable control, including (without limitation) any telecommunications network service failures, power failures, failures in third party computer (or other) equipment, fire, lightning, explosion, flood, severe weather, industrial disputes or lock-outs, terrorist activity and acts of government or other competent authorities (a "Force Majeure Event").
Our performance of the Services and provision of the Website is deemed to be suspended for the period that the Force Majeure Event continues and during such time we will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event. We may also cancel all or part of the Service because of a Force Majeure Event.

17 Errors or Omissions

Where problems occur in the software or hardware used by us to provide the Services or the Website (an Error), we shall take all reasonable steps to remedy the problem as soon as practicable. Where such problems cause a game to be interrupted in circumstances where it cannot be restarted from exactly the same position, without detriment to you or other users, we will take all reasonable steps to treat you in a fair manner which may include, adjusting your Deposit Balance to the position existing following completion of the last bet or game logged on our server immediately prior to the occurrence of the problem.
Any monies which are credited to your Deposit Balance, or paid to you as a result of an Error shall be deemed, pending resolution, to be held by You on trust for us and shall be immediately repaid to us when a demand for payment is made by us to You. Where such circumstances exist, if You have monies in your Deposit Balance we may reclaim these monies from those funds.
Where You have used monies (which have been credited to your Deposit Balance or awarded to you as a result of an Error) to place subsequent bets or play games, we may cancel such bets and/or withhold any winnings which you may have won with such monies, and if we have paid out on any such bets or gaming activities, such amounts shall be deemed to be held by you on trust for us and shall be immediately repaid to us when a demand for payment is made by us to you.

18 How you may use material on our Website

We are the owner or the licensee of all intellectual property rights in the Website, software and content available through it, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from the Website for your personal use.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on the Website must always be acknowledged.
You must not use any part of the content on our Website for commercial purposes.
If you print off, copy or download any part of our Website in breach of these Terms, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

19 Governing Law and Jurisdiction

The construction, validity and performance of this agreement will be governed by the laws of Gibraltar. However, this shall not prevent us from bringing any action in the court of any other jurisdiction for injunctive or similar relief. The English language version of this agreement will prevail over any other language version issued by us.

20 Severability

If any of the Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, our original intent.

21 Notices

You agree to receive communications from us in an electronic form. Electronic communications may be posted on the pages within the Website and/or the Messages area of Your Account. All communications in either electronic or paper format will be considered to be in "writing" and to have been received no later than five business days after posting or dissemination, whether or not you have received or retrieved the communication. If you require your communications to be sent in a specific format, please contact our Customer Services team who will discuss your options and accommodate your request as far as we are reasonably able.
Any notices required to be given in writing to us or any questions concerning these Terms should be addressed to Support@Oddsking.com

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