Version Date: 1st September 2022

Previous Version Date: 13th December 2021

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING ODDSKING.COM. PLEASE NOTE THAT SEPARATE TERMS AND CONDITIONS APPLY TO OUR ODDSKING.COM SITE.

Important information about us and how to contact us.
1. Who we are. We are Petfre (Gibraltar) Limited trading online as “Betfred” and “OddsKing”, a company registered in Gibraltar. Our company registration number is 99314 and our registered office is at 5.2 Waterport Place, 2 Europort Avenue, Gibraltar, GX11 1AA. Please note that our Betfred and OddsKing branded sites are separate and have different terms and conditions apply to them.
2. Who regulates us.
  1. For customers in Great Britain, we are licensed and regulated by the Gambling Commission of Great Britain to provide online betting and gaming under account number 39544.
  2. For our Gibraltarian customers and customers from outside of Great Britain and the Republic of Ireland, we are licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner to provide online betting and gaming (licences: Gaming RG No. 036 & Betting RGL no. 038).
  3. For our Republic of Ireland customers, we have a remote bookmaker’s licence to operate in the Republic of Ireland (licence number:1010146), but as there is currently no specific regulator in the Republic of Ireland, we will treat you as we would do any customer from outside of Great Britain.
3. How to contact us. You can contact our customer service team by live chat, email, telephone or by post - full details are available on our Contact Us page.
4. How we may contact you. If we need to contact you, then we will do so by telephone or text (SMS) or by writing to you at the email/postal address you have provided to us.
5. What do we provide. We provide various gambling products and services for our registered and verified customers, including:
  1. accepting bets on the outcome of a race, competition or other event or process,
  2. accepting bets on whether something is or is not true.
  3. games of chance (including poker).
6. How to complain to us. Please see our Complaints Procedure.
7. How we may use your personal information. We value your privacy and will only use your personal information as set out in our Privacy Notice.
8. What ‘cookies’ do we use. Information about the ‘cookies’ we use can be found at Cookies Policy.
9. How old do you need to be to register for an account or gamble with us. You need to be over 18 years old as gambling under this age is an offence. Details of our policy on underage gambling are available on our Underage Policy page.
10. How many accounts can you have with us. You are only allowed to have one account on our Oddsking site and one account on our Betfred site. We do not allow you to appoint a proxy, nominee or have an ‘anonymous’ account.
Our Terms
Safer gambling.
1. How can we help you to stay safe when gambling. We provide a range of options that can help you gamble responsibly, such as the ability to set limits on the amount of time and money you spend gambling with us. We also provide advice on how to stay in control and, if required, how to exclude yourself from gambling for periods of time. Further information on the options we provide can be found here.
2. Do we automatically return deposits and winnings if we discover that you have managed to find a way around your agreement to self-exclude. We will consider your history and circumstances but are not obliged to reimburse your deposits or your winnings as this may encourage you to continue gambling. Our general position is that we do not return deposits or winnings in these circumstances.
Our right to make changes
1. Changes to our Terms. We may need to make changes to our Terms:
  1. where these changes are more significant and may affect how you deal with us then we will notify you in advance of bringing these changes into effect and bring these changes to your attention.
  2. where these changes are minor in nature such as:
  then we will simply update the relevant section and you will not be contacted.
What if you do not agree to any significant changes we make to our Terms. We aim to make our changes fair. However, we appreciate that you may not agree. If you do not agree to a change that we notify you of and do not want to accept our new terms, please decline the new terms. We will let you know what will happen if you do this when we send out details of the changes. This only applies where the changes are more significant and may affect how you deal with us.
Changes to our content, products and services. Please note that we may add, remove and change the content, products and services that we offer from time to time without notice. These changes should not affect any open sports bets you may have or any games that you are in the process of playing or any bonuses or promotions that you may have already opted-in to or that you have placed any qualifying bets towards, other than where this is necessary to prevent fraud or other similar unlawful behaviour.
Changes to the rules, payouts and outcome probabilities of our games. We will only change these when the affected game is not available for gambling and will bring any such changes to your attention, so please look out for notices that say, for example, ‘rules changed’, ‘new odds’ or ‘different payouts’. This does not apply where the specified changes occur in accordance with the game or event rules, for example:
1. In our games with progressive jackpots, where the amount that can be won changes over time
2. In our games with bonus rounds where different rules apply to the bonus rounds.

Our responsibility for loss and damage suffered by you
1. We are responsible for loss and damage that you suffer where it is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen.
2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for: i) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; and ii) fraud or fraudulent misrepresentation.
3. We are not liable for business losses. We only allow you to use our content, products and services on a personal, non-commercial basis. Therefore, we will have no liability to you for any loss of business profit, loss of business, business interruption, or loss of business opportunity or any indirect loss you may have suffered.
4. We are not responsible for delays which are outside of our control. An example of this would be where your internet connection is slow or intermittent.
5. We are responsible for the content, products and services that we provide to you, even where it is supplied to us by someone else. If you have any complaint or issue with any of our content, products and services, please contact us and follow our Complaints Procedure.
Placing bets with us and playing our games
1. Your funds. The funds you place in your account must be your own and not those of any other person or from a business (other than a third party payment provider that we accept). We will not allow you to place a bet or play a game unless you have sufficient funds in your account to cover the bet or stake.
2. You must not use someone else’s betslip or software to place your bets or play our games. All bets must be placed using our betslips and all games must be played via the software we provide. Any attempt to place bets or play our games using any other method (including ‘bots’) will be a breach of our Terms and as such will not be valid.
3. You are not able to change your bet or game play after it has been accepted by us. Please check that the bets you are placing, the amounts you are staking and the options you choose on our games are correct before confirming them.
4. You are confirming the following when you place a bet or play a game with us:
  1. You are over 18 years old.
  2. You do not know the outcome of your bet before you place it.
  3. You have not been involved in any acts (or omissions) which may affect the outcome of your bet or game play.
  4. You are not breaching any rules issued by the sports regulatory authorities or governing body of the sport you are betting on.
  5. You are not prohibited from placing the bet or playing the game by any term in your contract of employment or other professional contract.
  Where your confirmation is found to be untrue, the relevant bet or game play will be invalid and void and will generally mean you lose your deposits, bonuses and any associated winnings. We may also be required to disclose information about you to others: such as our regulators, gaming and sporting bodies, financial institutions and law enforcement agencies or any other body that deals with the investigation of such alleged offences.
5. What results do we use when settling our bets. It is important to us that we use reliable sources when settling the bets we offer. We will often check a number of different sources. If these sources differ, there may be a slight delay while we seek confirmation of the result. Where we use a specific source, we will state this in the relevant Rules.
How we place limits on what you can win
1. We place various limits on what you can win from the gambling products and services that we make available to you. We publish these in the Rules and Limits for the particular event, promotion or game.
2. We limit the amount you can bet and stake on particular events, promotions and games. Where we do this, we will make it clear in the Rules and Limits for the event, promotion or game, for example,
  1. we will let you know if there are ‘table limits’ on such things as roulette and blackjack.
  2. we will limit the amount you can stake on a particular casino game each spin.
3. We limit certain combinations of bets and will set these out in the relevant betting Rules and Limits.
Please note: We are not always able to stop you playing a game or placing bets which will lead you to exceed these limits but, where we are able, we will and where we are not able to then these limits will apply in any event.
Time Critical Events
Some examples of this include:
- the availability of a bonus or promotion that we may offer to you.
- the value of any CashOut that we may offer to you.
- the availability of a particular bet (especially where the event is ‘in-play’ or ‘in-running’).
1. What happens if the price/odds change before we accept your bet. Where this happens, the price and return information will change on your betslip and you will have the opportunity to accept the new price/odds and submit the bet or decide not to place the bet.
  
  If you would like to automatically accept such price/odds changes you can set a preference in your account to either accept all changes or to only accept odds if they are better.
  
  Please note: Please note: If you set your preferences to accept all changes then you are agreeing to accept the changes whether they are in your favour or not. This preference will work for all sports bets added to your betslip (including any ‘in-play’ bets) but does not work on any Lotto bets.
2. When you are placing ‘in-play’ or ‘in-running’ bets with us, please be aware of the following:
  1. Certain 'live' feeds, whether they are on TV, radio or the internet, are subject to delays and as such you may be watching an event slightly behind or slightly ahead of other users. This includes the live streaming products and services we provide.
  2. A 'delay' is placed on all our ‘in-play’ and ‘in-running’ bets, the length of which varies depending on the sport. If a price changes during the delay between clicking 'bet' and the bet actually being placed, you will be given the option of placing the bet at the new price or not placing the bet at all. Please note that this option will be affected by your ‘Auto Accept Price Changes’ preference which is explained further in paragraph 8.2 above.
  3. Prices on all selections change regularly to reflect what is happening in the event.
  4. Any live scores, scoreboards or representative match-play displayed by us during a bet ‘in-play’ event are for guidance purposes only and may contain errors. You should not rely on these when making your bet selection or any decisions to CashOut.
Your Account
1. What information do you need to provide when opening and maintaining an account with us. When you apply to open an account with us, we will ask you to provide certain information (including personal information about yourself) so that we can confirm who you are and that you are eligible to use our products and services (for example, that you are over 18 years of age). These details also allow us to make sure that we can contact you in connection with your account. Please see our Age, Identity Verification page here for more information.
2. What we do if we find out that your account has been used to gamble by someone who is under 18 years of age. Please see our policy on underage gambling pages here and the procedure we follow in the event that we identify your account as being used by an underage individual.
3. What if your contact information changes. If there are any changes to the contact information you have provided to us, such as a change to your address, telephone number or registered email, then you must update your account details with the new information as soon as possible. You can do this for certain contact information (which we identify) on your account details page or by contacting us and we will change the information for you. If you do not keep your information up to date, we may suspend or close your account. Please note that any change you make may result in a request for further documentation to be provided if we are not able to automatically verify it.
4. We use publicly available information. Please note that we use publicly available information to confirm your details as far as we are able, but if we require more information from you at any time, for example where your details have not yet been updated in the public sources that we use, or where we are required to ask you to prove where the monies that you are depositing came from, then we will contact you for further information and provide you with details of how you can securely send this information to us. If we do not receive this information, then we may not be able to allow you to continue to play our games, submit bet-slips or withdraw funds that we hold on your behalf.
5. Depositing and withdrawing monies from your account with us.
6. Your responsibility for the payment of taxes and other charges. You are fully responsible for your personal taxes, fees and other costs which arise from your gambling activities with us.
7. Information about currency conversions (or similar) that take place.
  1. New customers can only open accounts in either GBP or Euros. Any monies that are transferred into your account will need to be in the currency of your account. This means that any conversion that is necessary to deposit monies into your account will be carried out by the provider of your payment method, along with any charges that they may make. We have no control over either of these.
8. User ID and Passwords. When opening an account with us, you will be required to choose a unique username and password. It is your responsibility to make sure that these details are kept private, as you are responsible for all activity on your account. If you lose or forget your username and/or password, or if you are concerned that a third party is aware of them, you should change your password immediately. This can be done by going through our ‘forgotten log in’ link here and choosing the appropriate options.
Suspension and closure of your account
1. Closing your account. If you want to close your account with us, please contact our customer services team with your request and they will be able to assist you with the process. If you wish to take up one of our Safer Gambling and Self-Exclusion options, please find further information here as to the process and procedures we follow.
2. When can we suspend or restrict your account. We can suspend or restrict your account in the following circumstances:
3. What happens if we suspend or restrict your account for any of the above reasons. Whilst we investigate the circumstances of your suspension, you will not be able to use your account. If you need details of your historic gambling transactions during this period, please contact our customer services team with your request and they will be able to assist you. Where our investigations conclude that you fall within any of the above reasons, we will let you know the results of our investigation (to the extent that the law allows) and what we intend to do. If you do not agree with the results of our investigation, please follow our Complaints Procedure. Please note that depending on the outcome of these investigations we may (amongst other things):
  1. remove the suspension and reinstate your account access.
  2. continue to suspend your account pending further investigations.
  3. close your account.
  We will also take such other action that our regulators and the relevant authorities and sports governing bodies require us to take.
4. What happens when we close your account.
  1. Where you have requested it or have not accepted a change to our Terms we will let you know what the next steps are. Please note that all your open bets will continue and be settled as normal.
  2. Where it is because you have entered into a self-exclusion agreement with us, please see our safer gambling area and in particular our Self-Exclusion Procedure.
  3. Where we have closed your account following a suspension because of something you have done wrong: we will let you know what we intend to do (to the extent that the law allows) following our investigations.
Dormant Accounts
1. When will we class your account as ‘dormant’. If you have not logged into your account during a period of at least three hundred and sixty-five days (365) then we will class your account as “dormant”. We will write to your last known email address at least 14 days in advance of reclassifying your account.
2. What if there is money in your dormant account. We will use reasonable attempts to return this to you and will provide you with at least 30 days written notice to your last known address prior to doing any of the following: i) reclassifying the funds, ii) removing this balance from view; and iii) closing your account. Please note that our taking any of these actions does not affect your rights to the balance and you can remove it yourself (if you can still access your account) or contact our customer services team at any time to request the return of your monies and they will provide you with instructions on how to do this.
Problems with our content, products and services
How you may use our content, products and services
1. What we own. We either own or are allowed to use all the illustrations, photographs, video, audio sounds, images, games, software and text which are displayed or made available to you. These are all protected by copyright laws and treaties around the world.
2. What you can copy. You may print off one copy, and may download extracts, of any page(s) we make available to you for your personal use. However, you must not modify the paper or digital copies of any content that you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
3. No business use. You must not use any part of our content, products and services for commercial, business or re-sale purposes.
Bonuses and Promotions
Please note that we will not attach any Promotional Play Restrictions or Wagering Requirements on any monies which you have deposited or which is already capable of being withdrawn from your account.
How will you know what the consequences are of you not complying with Promotional Play Restrictions and/or Wagering Requirements. We will let you know this information within the Significant Conditions section of the relevant Bonuses and Promotions.
What happens to your ‘free bets’ when your account has restrictions (“Account Restrictions”) placed on it in relation to sports betting

We will not enforce any Account Restriction against you in circumstances where you have already made one or more qualifying bets in respect of a free bet promotion before we told you of the Account Restriction, where enforcing such an Account Restriction would:
1. affect your ability:
2. materially affect your ability to complete the qualifying bets required by that free bet promotion.
Where an account restriction is placed on your account, we will inform you that the account restriction is in place and is without prejudice to your participation in full in any ‘free bet’ bonus or promotion for which you have already placed any qualifying bets or, where this is not possible for whatever reason, the steps you should take to otherwise receive the full benefit of any free bets.
What happens if you do not comply with a Significant Condition. Where we find that you have failed to comply with any Promotional Play Restrictions or Wagering Requirements or any of the Significant Conditions which apply to a bonus or promotion, we will let you know how we believe you have failed to comply with them and the action we propose to take. If you do not agree with our position, please follow our Complaints Procedure.
What time limits apply to our bonuses and promotions. Generally our bonuses and promotions must be:
1. accepted within three (3) days of being awarded; and
2. are only valid for use for seven (7) days after acceptance,
unless we set out different time limits in the Significant Conditions for that particular bonus or promotion.

Any part of the bonus or promotion that is not used within this period will expire and will not be re-issued.
Do the bonuses and promotions have any cash equivalent value. They do not have any cash value but they do have a betting or in-game value that will vary from offer to offer and game to game. The betting or in-game value will be detailed in the Significant Conditions of the particular bonus or promotion.
Are you allowed to use your bonus or Promotion with any other offer. Each of our offers is separate and may not be used with any other promotion or offer.
Are you allowed to use your own monies in conjunction with any bonus or promotion. Where we allow you to use your own monies in conjunction with any bonus or promotion we will let you know in the Significant Conditions attached to the specific bonus or promotion.
Where can you find details of the bonuses and promotions you have signed up to. Please contact our customer services team and they will provide you with the relevant information.
Other important terms

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