Version Date: 1st September 2022

Previous Version Date: 13th December 2021

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING ODDSKING.COM. PLEASE NOTE THAT SEPARATE TERMS AND CONDITIONS APPLY TO OUR ODDSKING.COM SITE.

Important information about us and how to contact us.
1. Who we are. We are Petfre (Gibraltar) Limited trading online as “Betfred” and “OddsKing”, a company registered in Gibraltar. Our company registration number is 99314 and our registered office is at 5.2 Waterport Place, 2 Europort Avenue, Gibraltar, GX11 1AA. Please note that our Betfred and OddsKing branded sites are separate and have different terms and conditions apply to them.
2. Who regulates us.
  1. For customers in Great Britain, we are licensed and regulated by the Gambling Commission of Great Britain to provide online betting and gaming under account number 39544.
  2. For our Gibraltarian customers and customers from outside of Great Britain and the Republic of Ireland, we are licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner to provide online betting and gaming (licences: Gaming RG No. 036 & Betting RGL no. 038).
  3. For our Republic of Ireland customers, we have a remote bookmaker’s licence to operate in the Republic of Ireland (licence number:1010146), but as there is currently no specific regulator in the Republic of Ireland, we will treat you as we would do any customer from outside of Great Britain.
3. How to contact us. You can contact our customer service team by live chat, email, telephone or by post - full details are available on our Contact Us page.
4. How we may contact you. If we need to contact you, then we will do so by telephone or text (SMS) or by writing to you at the email/postal address you have provided to us.
5. What do we provide. We provide various gambling products and services for our registered and verified customers, including:
  1. accepting bets on the outcome of a race, competition or other event or process,
  2. accepting bets on whether something is or is not true.
  3. games of chance (including poker).
6. How to complain to us. Please see our Complaints Procedure.
7. How we may use your personal information. We value your privacy and will only use your personal information as set out in our Privacy Notice.
8. What ‘cookies’ do we use. Information about the ‘cookies’ we use can be found at Cookies Policy.
9. How old do you need to be to register for an account or gamble with us. You need to be over 18 years old as gambling under this age is an offence. Details of our policy on underage gambling are available on our Underage Policy page.
10. How many accounts can you have with us. You are only allowed to have one account on our Oddsking site and one account on our Betfred site. We do not allow you to appoint a proxy, nominee or have an ‘anonymous’ account.
Our Terms
1. Where do our Terms apply. Our Terms apply to your use of our content, products and services, whether you are accessing them via a website or mobile device. They also apply to you if you are just browsing our content and what we have to offer.
2. What makes up our Terms. Our Terms are separated into the following:
  1. general terms which are set out here and apply to everyone who accesses our content, products and services,
  2. specific terms which apply once you have an account with us. These include the rules of the different products and services that we offer together with any important terms or significant conditions that we bring to your attention – for example in our Rules and Limits areas, in our pop-up notifications, on our betting slip and in our frequently asked questions; and
  3. any significant conditions that apply to our Bonuses and Promotions.
3. Please read our Terms. Please make sure that you have read these general terms together with any specific terms and significant conditions which apply before you submit your betslip or play one of our games.
4. What if you do not understand the meaning of the words or symbols we use. If you are unclear of the meaning of any of the words we use or what a symbol means, please do not place a bet or play a game until you understand its meaning. We can assist you with this:
  1. you can look up the meaning in our helpful Betting Glossary and our Betting Guide.
  2. you can find details of the types of bet that can be placed and the rules which apply to them on our ‘Rules and Limits’ areas.
  3. you can contact our customer services team for clarification.
5. Where can you find guides to our products and services. You can find details of our guides on our ‘Rules and Limits’ areas.
6. Where can you find our ‘return-to-player’ (RTP) information. This can be found by either clicking on our ‘RTP’ links or by visiting our Game Fairness page, which also explains how the outcome of our games of chance are determined.
7. Where can you find out about any ‘limits’ that we apply to our products and services. Any limits that we apply are made clear in the specific terms of the event, promotion and games to which they apply.
Safer gambling.
1. How can we help you to stay safe when gambling. We provide a range of options that can help you gamble responsibly, such as the ability to set limits on the amount of time and money you spend gambling with us. We also provide advice on how to stay in control and, if required, how to exclude yourself from gambling for periods of time. Further information on the options we provide can be found here.
2. Do we automatically return deposits and winnings if we discover that you have managed to find a way around your agreement to self-exclude. We will consider your history and circumstances but are not obliged to reimburse your deposits or your winnings as this may encourage you to continue gambling. Our general position is that we do not return deposits or winnings in these circumstances.
Our right to make changes
1. Changes to our Terms. We may need to make changes to our Terms:
  1. where these changes are more significant and may affect how you deal with us then we will notify you in advance of bringing these changes into effect and bring these changes to your attention.
  2. where these changes are minor in nature such as:
    1. to correct a typographical error or broken link;
    2. to reflect minor changes in relevant laws and regulatory requirements;
    3. to implement minor technical adjustments and improvements
  then we will simply update the relevant section and you will not be contacted.
What if you do not agree to any significant changes we make to our Terms. We aim to make our changes fair. However, we appreciate that you may not agree. If you do not agree to a change that we notify you of and do not want to accept our new terms, please decline the new terms. We will let you know what will happen if you do this when we send out details of the changes. This only applies where the changes are more significant and may affect how you deal with us.
Changes to our content, products and services. Please note that we may add, remove and change the content, products and services that we offer from time to time without notice. These changes should not affect any open sports bets you may have or any games that you are in the process of playing or any bonuses or promotions that you may have already opted-in to or that you have placed any qualifying bets towards, other than where this is necessary to prevent fraud or other similar unlawful behaviour.
Changes to the rules, payouts and outcome probabilities of our games. We will only change these when the affected game is not available for gambling and will bring any such changes to your attention, so please look out for notices that say, for example, ‘rules changed’, ‘new odds’ or ‘different payouts’. This does not apply where the specified changes occur in accordance with the game or event rules, for example:
1. In our games with progressive jackpots, where the amount that can be won changes over time
2. In our games with bonus rounds where different rules apply to the bonus rounds.